Voice agents that code-switch between English and Arabic
Build customer-support, sales, and concierge agents that handle the mixed English/Arabic conversations Gulf callers actually have — with tools, a knowledge base, and your own brand voice.
- Real-time EN/AR detection and code-switching
- Dialect-aware: Gulf, Egyptian, Levantine, MSA
- Tool calling against your APIs (CRM, OTP, booking)
- Knowledge base with citation-grounded answers
- Twilio, SIP, and WebRTC widget out of the box
- Deploy on managed cloud or fully on-premises
Why monolingual agents fail in MENA
Gulf and Levantine callers routinely switch language mid-sentence. A monolingual agent either forces the caller to pick a language up front or breaks the moment a switch happens. Bilingual agents listen in both languages continuously and respond in whichever language the caller is currently using — with the right dialect.
Three building blocks
- Voice — pick a stock MSA/dialect voice or use a cloned brand voice
- Tools — typed function calls against your existing APIs
- Knowledge — crawl a site or upload docs; answers cite sources
From prototype to production
Launch a working agent in minutes from the console, then promote it to production with rate limits, per-tenant quotas, and audit logs. Run the same agent on-premises with no code changes when data residency demands it.
Frequently asked questions
What is a bilingual voice agent?
A voice agent that detects the caller's language mid-conversation and replies in the same language — without dropping the call or restarting the flow. OpenQlik switches seamlessly between English and Arabic, including dialect Arabic.
Can it call my own APIs?
Yes. Agents support tool calling against your existing endpoints (CRM, booking, OTP) with typed schemas and per-tool auth.
How are knowledge bases handled?
Crawl a website or upload documents and the agent answers from your KB with citations. Indexing happens inside your tenant, including on-premises.
What integrations are supported for telephony?
Twilio, SIP trunks, and a browser WebRTC widget out of the box. Custom integrations are configurable via the integrations console.